FAQS

FAQS

1: Is your bag authentic? Why is the price so great?
All goods provided are authentic and original. Every item is coming from the handmade factories directly. Series of middle costs have been omitted to keep the pretty reasonable price for customers.

2: What’s your return policy?
If you’re not satisfied with the goods received, you can contact us freely, then we will help you to check it.

3: If I take the bag to official store, will they identify it is authentic?
Though all goods provided are real, we do not suggest you to do it. As the online outlet, we provided the genuine goods on pretty lower price. In fact, we’re the strongest competitor with the official shop. In that way, we’re afraid they will not tell you the truth even the bag is exactly real. That is the common method of business. Please kindly understand it.

4: Where are you guys located? Do you have a phone number?
We’re located in HK. Sorry to tell you that we do not need the telephone service due to the busy business during this time. Sorry for the trouble brought to you.”

5: Do I need to pay the sales tax?
No, there is no sales tax on our site.

6: What are the accepted payment methods?
We accept Transferwise, WorldRemit, Paysend.

7: Is my payment on your site secure?
All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

8: What can I do, if I cannot place an order successfully online?
If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. or you can try to login after several hours. Last, if the above steps don’t work, you can contact us.

9: Are all your items in stock?
Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

10: Can I change my order after my payment is charged?
Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.

11: Can I cancel my order?
Cancellation must be requested before the item has been shipped. We typically processed the order within 24 hours and shipped the item within 24-48 hours. After the item has been shipped, the order cannot be cancelled.

12: How do I cancel an order?
Please contact our customer service via email within 24 hours of purchasing. But please be advised that sometimes the items are shipped within 24 hours after the placement of the order, depending on the time you place the order – the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.

13: What are the shipping options and delivery timeframes for orders placed on this site?
The time for delivering depends on your location, the item(s) you ordered. Usually, we will arrange your shipment in 24 hours once your payment is cleared. There are several shipping methods. For more shipping information, please contact our customer service.

14: How can I track my order?
You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier’s website may not update the records and parcel status in time.

15: What should I do if my order never arrived?
Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don’t receive it in 2 weeks; please contact customer service for assistance.